I hate having to call customer service. Mortgage company, bank, cell phone company, whatever. I hate having to call them. If I can’t handle whatever problem I’m having on the website, I’d rather just cancel my service than have to call and sit through all the bullshit. Alas, that’s not very realistic though, as I’d be changing providers and canceling shit about every month. So I have to deal with calling in and talking to someone – hopefully – a lot more often than I would in a perfect world.
The first thing that pisses me off is the menus. Forget the fact that I have to push a certain number to hear it in English. I don’t mind the “Para Espanol prima el numero dos” or whatever, so the Mexican folk have to press two to continue in Spanish. That’s fine. Just don’t make me push something to continue in the national language. But the menus are just silly and time wasting. Now what they’re trying to do here is keep you from talking to someone. If they can take care of your problems with an automated system, they much prefer that. Keeps their call volume down. Store hours, available balance, directions, whatever – they can all be taken care of without having to talk to a human. But most of the time I already know all that shit. And I need to talk to a person. Enter my next complaint.